Welcome to Sandysteps, where your satisfaction is our priority. We strive to ensure a seamless experience with every sandal purchase. If you're not completely satisfied with your order, our Returns and Refunds Policy is designed to address your concerns. Here's how it works:

Initiating a Return:

To initiate a return, ensure the sandals are unused, in their original condition, and with all tags intact. Returns are accepted within 30 days from the date of purchase.

Refund Process:

• Contact Customer Service: Email our customer service team at support@sandysteps.store to start the return process. Please include the reason for the return and your order number.
• Return Shipping: Await instructions on the return shipping address. Return shipping costs are the responsibility of the customer unless the return is due to a defective product or an error on our part.
• Return Confirmation: Once we receive and verify your return (usually within 72 hours), you'll receive a confirmation email.
• Refund Issuance: Refunds, if applicable, will be processed within 7 days of receiving and verifying the return. Please note that your bank or credit card company may take an additional 3-5 business days to process the refund.

Scenarios and Coverage:

• Customer Dissatisfaction: Return shipping costs are covered by the customer. Refunds will be issued for the item cost minus the original shipping charge.
• Defective Product: If you receive defective sandals, provide clear pictures of the defect to support@sandysteps.store. We will arrange a return label, inspect the item, and issue a full refund upon verification.
• Damaged Package: If your package arrives visibly damaged, document the damage with photos and contact us immediately. We'll work with the carrier to resolve the issue, offering a replacement or refund as appropriate.
• Incorrect Product or Size: Contact us at support@sandysteps.store if you receive an incorrect product or size. We'll provide a return label, and upon receiving the item, dispatch the correct product or issue a refund.
• Non Arrival of Product: If your sandals are past the expected delivery date without notification, contact us promptly. We'll investigate and refund your entire amount if necessary.

Cancellation Policy: If you wish to cancel your order after confirmation, please contact support@sandysteps.store immediately. No charges will apply for cancellations made before shipment.

For any inquiries or concerns regarding returns and refunds, our dedicated customer service team is available at support@sandysteps.store.

Thank you for choosing Sandysteps for your sandal needs. Your satisfaction is paramount, and we are committed to providing exceptional service!